Job Opening: Technical Support Specialist

Company: Foreclosure Solution, Inc. (FSI)

Location: Remote

Employment Type: Full-Time

Role Overview

Foreclosure Solution, Inc. (FSI) is seeking a detail-oriented, technically proficient Specialist to support our specialized technology solutions for the mortgage default-servicing industry. In a full-time remote role, you will provide technical support to our clients and create essential reports. We are looking for an individual who thrives within a collaborative team and is dedicated to quality, accuracy, professional development, and superior client service.

Key Responsibilities

• - Technical & Case Support: Act as a point of contact within our Case Management System (Freshdesk) to resolve client support requests efficiently and within established SLA benchmarks.
• - Report Creation: Translate data into actionable reports and insights, ensuring the accuracy and quality of all data outputs, utilizing Crystal Reports and DevExpress Reports.
• - System Integrity: Perform quality control (QC) checks, adhering to our layered QC protocols to ensure process compliance and accuracy.

Qualifications & Requirements

• - Technical Proficiency: Strong background in RDBMS administration and SQL, with a deep understanding of data validation and reporting processes.
• - Support Experience: Proven experience providing technical support in a professional services or technology-driven environment, preferably using ticketing systems like Freshdesk, Jira, and GitHub.
• - Analytical Mindset: Ability to perform root cause analysis (RCA) and implement corrective actions for software or process issues.
• - Communication: Excellent written and verbal communication skills, necessary for effective client interaction and cross-functional collaboration. Proficient in Microsoft Office Suite, including Teams and Outlook.
• - Integrity & Reliability: A high degree of professionalism and commitment to maintaining strict data security and compliance standards.

Why Join Foreclosure Solution, Inc.?

• - Stability: Join a team recognized for organizational stability, with a culture of long-term employee retention.
• - Expert Environment: Work alongside a deeply experienced team dedicated to operational excellence in a specialized industry.
• - Benefits & Culture: FSI offers a full-time compensation package, comprehensive benefits, and a supportive, transparent work environment that prioritizes quality performance.

How to Apply

Interested candidates should submit a resume and a cover letter detailing their experience with RDBMS and report creation to connie@fs-inc.com.